One price per location.
Every feature included.
Prices updated 8 November 2026
Hamlet Base costs A$350 a month for your first location (£185, €215 or US$250), with unlimited members and every feature. Plus adds Care, from A$400 for your first location (£210, €245 or US$285). Every plan is priced by location. Annual billing saves up to 10%, and every plan starts with a one-month free trial. Prices exclude GST, VAT and sales tax.
Pick the plan that matches the space.
Hamlet Base
The platform
Everything Hamlet does, for every member, at every location.
A$350 a month for your first location, A$250 for each one after
Billed monthly, cancel with 30 days' notice. Prices in AUD, excluding GST.
Optional: Hamlet Launch, we set it up with you. From A$2,000.Includes
- Unlimited members
- Every feature, including the member app and portal
- Email and in-app support from real people, weekdays in your business hours
- Bugs fixed free, always
Hamlet Plus
Most operators
Hamlet, plus a team behind yours.
A$400 a month for your first location, A$300 for each one after
Billed monthly, cancel with 30 days' notice. Prices in AUD, excluding GST.
Everything in Base, plus Care
- Your own account manager, who knows your spaces
- A direct line to our team, with same-day replies on business days
- First in the queue for questions and fixes
- A monthly money-found report
- A quarterly review, with three moves for the next quarter
- Training for every new team member
Hamlet Partner
From 10 locations
For portfolios that want us at the table.
From A$4,600 a month
Plus pricing for your locations, and A$1,500 a month for the partnership
Billed monthly, cancel with 30 days' notice. Prices in AUD, excluding GST.
Everything in Plus, and
- A dedicated account and project manager
- A weekly working session
- Urgent issues answered within one business hour
- A say in what we build next
- Contracts on our MSA and DPA, plus SIG Lite
- Hamlet Launch included
- Your own digital and tech team, through Streams
- Your own branded member app
Try any plan free for a month. FWA members get two.
Support from real people, weekdays in the operator's own business hours: Australian Eastern Time for Australia and New Zealand, UK and Central European time for the UK and Europe, and US business hours for North America.
The price on the card is the price.
- Nothing per member.
- Grow your community without growing your bill.
- Nothing per payment gateway.
- Connect the one you use.
- No cut of what you bill.
- Not a percentage, not a fee per transaction.
- No paid feature unlocks.
- Everything below is in Base, Plus and Partner.
Will a busy month or a day-pass event raise my bill?
No. Hamlet doesn't count members, so a busy month or a workshop that brings 40 day-pass guests through the door leaves next month's subscription unchanged. Members are unlimited on every plan. Base starts at A$350 for your first location and Plus, with Care, at A$400. Each plan is priced by location.
- 50 members
- A$350 /month
- 150 members
- A$350 /month
- 300 members
- A$350 /month
Everything's in the box.
Every plan includes:
- The member portal and app
- External guest bookings with a self-serve cart
- Automated invoicing and collection by card or direct debit
- Xero and Stripe
- Multi-currency invoicing
- New features as they ship
Third-party integrations may carry their own fees. Connecting your own AI assistant through our MCP server, in alpha, is included.
| Included | Base | Plus | Partner |
|---|---|---|---|
| Locations | |||
| First location | 1 | 1 | From 10 locations |
| Additional locations | A$250 per site | A$300 per site | A$300 per site |
| Billing | |||
| Recurring memberships, day passes, virtual office and one-off charges | ✓ | ✓ | ✓ |
| Card and direct debit collection through Stripe or Worldpay | ✓ | ✓ | ✓ |
| Automatic receipts, failed-payment retries and overdue reminders | ✓ | ✓ | ✓ |
| Xero sync, per location or across several | ✓ | ✓ | ✓ |
| Invoicing in your currency, with GST and VAT | ✓ | ✓ | ✓ |
| Credit notes, promo codes and fixed-term discounts | ✓ | ✓ | ✓ |
| Bookings | |||
| Rooms, desks and any other resource, by the hour, day or month | ✓ | ✓ | ✓ |
| Member and guest rates, credits, add-ons and recurring bookings | ✓ | ✓ | ✓ |
| Public shop for passes and rooms, no account needed | ✓ | ✓ | ✓ |
| Booking rules, approvals and 24-hour windows | ✓ | ✓ | ✓ |
| Members | |||
| Member portal and the Hamlet app for iPhone, with Android coming soon | ✓ | ✓ | ✓ |
| Check-in, invoices and payment in the portal | ✓ | ✓ | ✓ |
| Community hub, channels and direct messages to your team | ✓ | ✓ | ✓ |
| Cancellation requests from the portal | ✓ | ✓ | ✓ |
| Conversations | |||
| Shared inbox for enquiries and support | ✓ | ✓ | ✓ |
| Leads pipeline with sources, email threads, reminders and notes | ✓ | ✓ | ✓ |
| Internal staff messages the member never sees | ✓ | ✓ | ✓ |
| Reporting | |||
| Utilisation, revenue and debtors by site and across the portfolio | ✓ | ✓ | ✓ |
| Staff see the locations their role allows | ✓ | ✓ | ✓ |
| Scheduled email reports and CSV export | ✓ | ✓ | ✓ |
| Integrations | |||
| Xero, Stripe, Worldpay, Google Calendar, SendGrid, Slack, Jotform, Gravity Forms, Salto | ✓ | ✓ | ✓ |
| Open API, and our MCP server in alpha | ✓ | ✓ | ✓ |
| UniFi Access, Wi-Fi and printing when they ship, at no extra platform fee | ✓ | ✓ | ✓ |
| Support and setup | |||
| Email support, and Help & Support in the platform | ✓ | ✓ | ✓ |
| Knowledgebase and guides | ✓ | ✓ | ✓ |
| Free simple migration from another platform | ✓ | ✓ | ✓ |
| New features as they ship, at no extra cost | ✓ | ✓ | ✓ |
| Care | |||
| Your own account manager, who knows your spaces | – | ✓ | ✓ |
| A direct line to our team, with same-day replies on business days | – | ✓ | ✓ |
| First in the queue for questions and fixes | – | ✓ | ✓ |
| A monthly money-found report | – | ✓ | ✓ |
| A quarterly review, with three moves for the next quarter | – | ✓ | ✓ |
| Training for every new team member | – | ✓ | ✓ |
| Partner | |||
| Hamlet Launch included | – | – | ✓ |
| Contracts on our MSA and DPA, plus SIG Lite | – | – | ✓ |
| A dedicated account and project manager | – | – | ✓ |
| A weekly working session | – | – | ✓ |
| A say in what we build next | – | – | ✓ |
Charging by the member, by the gateway and by the transaction is normal in this market. We'd rather charge for locations and leave you to run the place.
Care: like adding a Hamlet expert to your team
Most operators don't have someone whose job is to get the most out of their software. With Care, you do. It's A$50 a location a month, and the monthly report shows what it found, so you can see it pay for itself.
- Someone who knows your spaces.
- A named account manager who knows your locations, your plans and your team, so you never explain it twice.
- A direct line.
- Chat with our team and get a reply the same business day. Your questions and fixes go to the front of the queue.
- Money found, every month.
- A report built from your own data: failed payments and debtors to chase, bookings and extras not invoiced, members ready to upgrade, desks and rooms sitting empty, and members starting to drift. Each one comes with a dollar figure.
- A team that grows with you.
- A quarterly review of how your spaces are trending, with three things to do next. And whenever you hire, we train them.
Care comes with Plus and Partner. If it isn't earning its place, move back to Base any month.
What Hamlet costs as you grow (2026)
| Locations | Base, Monthly, AUD | Plus, Monthly, AUD | Partner, Monthly, AUD |
|---|---|---|---|
| 1 | A$350 | A$400 | From 10 locations |
| 2 | A$600 | A$700 | From 10 locations |
| 3 | A$850 | A$1,000 | From 10 locations |
| 5 | A$1,350 | A$1,600 | From 10 locations |
| 9 | A$2,350 | A$2,800 | From 10 locations |
| 10 | A$2,600 | A$3,100 | A$4,600 |
How many locations do you run?
Hamlet Base
A$850
/month
Hamlet Plus
A$1,000
/month
Unlimited members. No fee per transaction.
The short list of things that aren't in the subscription.
- Hamlet Launch.
- Optional onboarding where we move your data, configure your spaces and train your team. From A$2,000 for one location and A$3,500 for two or more, included on Partner. Setting up yourself is free. About Hamlet Launch
- Hamlet Custom.
- Integrations, automations, reports and portal changes built for you, by the team that builds Hamlet. Quoted before anything starts. About Hamlet Custom
- Third-party costs.
- Your payment gateway's processing fees, your Xero subscription, and any hardware or licences from an access-control, Wi-Fi or printing vendor are priced by them. Hamlet doesn't mark them up or take a share.
Everything else is in the subscription: every feature, every integration and standard support by email and in the platform.
Go live in weeks, without your team stopping work.
Every plan comes with the guides, email support and a free migration from your old platform if it's a simple one. Plenty of operators set themselves up from there. If you'd rather not, Hamlet Launch is us doing it with you: your data moved, your spaces configured, your team trained, and someone on the phone in the week you go live.
Do it yourself. Included.
- Guides and setup walkthroughs
- Email support while you configure
- A free migration from another platform, if it's a simple one
- Import your own members, plans and bookings
Hamlet Launch. From A$2,000.
- We move your members, plans, invoices and bookings, and clean up what's messy on the way
- We configure your locations, resources, rates and billing rules with you
- We connect Xero and your payment gateway and test a real invoice run
- Hands-on training for the people who'll use it every day
- Someone with you through go-live week
Need something the platform doesn't do yet?
Custom integrations, automations, reports and portal changes, built on your Hamlet by the team that builds Hamlet.
Hamlet is incredibly user-friendly and intuitive. Everything makes sense and is easy to navigate. From a training perspective, it is a breeze to teach our staff how to use it. Having worked with other platforms that felt like you needed a degree to understand, Hamlet is a refreshing change.
How pricing works
Every plan is priced by location, with unlimited members. Plus adds Care. Partner adds a dedicated team from 10 locations. Annual billing saves up to 10%. Custom work is priced separately and never mixed into your plan.
Hamlet, in plain figures.
Kept in one place so it stays accurate. Same figures as /llms.txt.
- Founded
- 2018, in Australia
- Operating entity
- Vicinia Pty Ltd (ABN 70 653 966 637), trading as Hamlet Co ("Hamlet")
- Markets served
- Australia, New Zealand, United Kingdom and Europe
- Pricing currencies
- AUD, USD, GBP and EUR, billed in your currency
- Space types run
- Coworking, serviced and flexible offices, shared kitchens, health spaces, co-warehousing, storage and parking
- Data hosting
- Google Cloud, Sydney for AU and NZ, United Kingdom for UK customers
- Free trial
- One month on every plan, two for FWA members
- Support hours
- weekdays in the operator's own business hours: Australian Eastern Time for Australia and New Zealand, UK and Central European time for the UK and Europe, and US business hours for North America
Pricing questions, answered plainly.
- Is there a free trial?
- Yes. Every plan starts with a one-month free trial, and FWA members get two months.
- How is Hamlet priced?
- Every plan is priced by location, with unlimited members. Plus adds Care. Partner adds a dedicated team from 10 locations. Annual billing saves up to 10%. Custom work is priced separately and never mixed into your plan.
- Does the price go up as we add members?
- No. Hamlet is priced by location, with unlimited members on every plan. Fair use applies for a single site at unusual scale, and we'd talk to you long before it mattered.
- Are there transaction fees or gateway fees?
- Not from Hamlet. Your gateway's own processing fees apply, and they're yours, not ours.
- Do I have to pay for setup?
- No. Every plan includes the guides, email support and a free simple migration. Hamlet Launch is there if you'd rather we did it with you.
- Is there a contract?
- Monthly plans run on 30 days' notice. Annual plans run for the term, as set out in the Terms of Service.
- What currencies can I be billed in?
- Plan pricing displays in AUD, USD, GBP or EUR, and you can switch currency on this page. Hamlet also bills your own members and tenants in the currency you operate in, with GST or VAT handled.
- Will the price go up?
- Not during your term. We give 30 days' notice of any change, and if a renewal price rises more than 10% you can walk away.
- When is support available?
- Support runs weekdays in the operator's own business hours: Australian Eastern Time for Australia and New Zealand, UK and Central European time for the UK and Europe, and US business hours for North America, by email and in the platform, from the Hamlet team.
- What happens if we outgrow a plan?
- Upgrade any time and the change is prorated. No renegotiation, no new contract. Every plan is priced by location. Plus adds Care. Partner adds a dedicated team from 10 locations.
- What if I need something that isn't listed?
- Custom development is quoted on scope. Tell us what the space needs and we'll price the work.
- Does Hamlet handle GST?
- Yes. The invoices you send your members are GST-inclusive and carry your ABN, and New Zealand operators bill with 15% GST. Hamlet's own subscription prices are shown excluding GST.
- What does the subscription cover, and what's extra?
- The subscription covers the platform, every feature, and support on every plan. Plus adds Care. Partner adds a dedicated team from 10 locations. Custom work is priced separately and never mixed into your plan.
- What's the difference between Base and Plus?
- Base is the platform with standard support. Plus adds Care: your own account manager, a direct line with same-day replies, a monthly money-found report, quarterly reviews and training for new staff.
- Is support included on Base?
- Yes. Email and in-app support from real people, weekdays in your business hours, and bug fixes, on every plan.
- When does Partner make sense?
- From about 10 locations, when you want a dedicated manager, a weekly session and a say in the roadmap. Many Partner clients also run a Stream: a build team working through their own list every month.
- Can we have the Hamlet app under our own name?
- Yes. A branded member app is A$150 a month for all your locations, plus A$1,500 setup, with a 12-month minimum, and it's included on Partner. The standard Hamlet app is free on every plan. More on the Hamlet app.
Last updated 8 November 2026
See what your space would cost to run.
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