Help

Guides for running your space on Hamlet.

Short interactive walkthroughs of the parts of Hamlet you'll use most. For anything else, the team is reachable inside the app.

Already on Hamlet?

Clients: Open Help & Support in the Admin portal to raise a ticket or chat with the team.
Members: Contact your space team through support in the member portal.

Can't get in? Email support@hamletco.space. Support runs extended business hours for all clients globally and is included in every plan.

For your team

The tour of Hamlet: bookings, billing, members and the day-to-day, in one pass.

How the billing run raises invoices, collects payment and tells members what's due.

Raising, editing and crediting invoices, and what each action does.

Multi-item invoices, one-off charges and the less common billing situations.

From enquiry to onboarding to move-out, and what Hamlet does at each step.

Setting up resources, rates and passes, and how members and guests book them.

Locations, resources, rates, billing rules and the switches that shape how your space runs.

For your members

Booking, invoices, check-in and messages, for the people who use your space. Share this one with new members.

Can't find it? Help & Support in your portal, or support@hamletco.space.