Acceptable Use Policy
Effective 20 September 2026 · Last updated 20 September 2026
This policy applies to everyone who uses the Hamlet platform, member portal, public shop, mobile app, APIs or website ("the Services"), operated by Vicinia Pty Ltd (ABN 70 653 966 637) trading as Hamlet. It forms part of our Services Agreement and Member Terms. Capitalised terms have the meaning given there.
1. Use the Services lawfully
You must comply with the laws that apply to you, including privacy, consumer, anti-spam, payment and tax laws, in every jurisdiction where you operate.
2. Don't harm other people
You must not use the Services to send unsolicited commercial messages; to harass, threaten, defame or discriminate against anyone; to upload content that is unlawful, infringing, obscene or that you don't have the right to use; or to collect personal information about people without the authority to do so.
3. Don't harm the Services
You must not interfere with the security, availability or performance of the platform; attempt to gain access to accounts, data or systems you're not authorised to use; probe, scan or test the platform's security without our prior written permission; introduce malicious code; or use scrapers, bots or automated tools to copy the Services or their content.
4. Don't misuse accounts
Keep your credentials confidential, don't share a login, don't impersonate anyone, and tell us promptly at support@hamletco.space if you think an account has been compromised.
5. Don't process what you shouldn't
Don't use the platform to process special categories of personal data (health, biometric, government identifiers and the like) without our prior written agreement, and don't upload payment card numbers anywhere other than the payment gateway's own fields.
6. Don't resell or overload
Don't resell, sublicense or commercially exploit the Services without our written approval, and don't place an unreasonable load on the platform or its APIs.
What happens if this policy is breached
We may remove content, suspend or restrict accounts, or terminate the relevant agreement, in line with the Services Agreement. Where it's safe and lawful to do so we'll tell you first. We may also report unlawful activity to the authorities.
Changes
We may update this policy by publishing a new version here. Material changes are notified under the Services Agreement.