One price per location.
Everything included.
Hamlet is priced by location, in your currency. Base is one location, Plus is two, and each location after that is priced per site. Every plan includes every feature, every integration, the member portal and app, and support. There's no charge per member, no fee per payment gateway, no cut of what you bill, and no paid feature unlocks.
Pick the plan that matches the space.
Hamlet Base
One location
For new and growing flexible spaces.
A$350/month
Billed monthly, cancel any time. Prices in AUD, excluding GST.
Self-led setup included. Hamlet Launch optional.Includes
- 1 location
- Unlimited members
- Admin dashboard
- Member portal and mobile app
- Bookings, billing and invoicing
- Xero and Stripe / Worldpay integrations
- Email and chat support, plus the guides
- All standard features and ongoing platform updates
Hamlet Plus
From 2 locationsTwo locations
For established operators scaling across multiple sites.
A$595/month
Billed monthly, cancel any time. Prices in AUD, excluding GST.
Self-led setup included. Hamlet Launch optional.Everything in Base, plus
- Up to 2 locations, then a monthly price per extra location
- Unlimited members
- Multi-location reporting
Hamlet Enterprise
Portfolios, landlords and groups with their own requirements
For landlords, asset managers and multi-site operators with custom requirements.
Priced with you
Scoped and quoted with you. Prices in AUD, excluding GST.
Self-led setup included. Hamlet Launch optional.Everything in Plus, plus
- Unlimited locations
- Unlimited members
- Custom integrations
- Compliance and vendor onboarding support: SIG Lite, MSA, DPA
- Hamlet Custom available
The price on the card is the price.
- Nothing per member.
- Grow your community without growing your bill.
- Nothing per payment gateway.
- Connect the one you use.
- No cut of what you bill.
- Not a percentage, not a fee per transaction.
- No paid feature unlocks.
- Everything below is in Base, Plus and Enterprise.
| Included | Base | Plus | Enterprise |
|---|---|---|---|
| Locations | |||
| Locations included | 1 | 2 | As agreed |
| Additional locations | Move to Plus | A$250 per site | As agreed |
| Billing | |||
| Recurring memberships, day passes, virtual office and one-off charges | ✓ | ✓ | ✓ |
| Card and direct debit collection through Stripe or Worldpay | ✓ | ✓ | ✓ |
| Automatic receipts, failed-payment retries and overdue reminders | ✓ | ✓ | ✓ |
| Xero sync, one organisation per location | ✓ | ✓ | ✓ |
| Invoicing in your currency, with GST and VAT | ✓ | ✓ | ✓ |
| Credit notes, promo codes and fixed-term discounts | ✓ | ✓ | ✓ |
| Bookings | |||
| Rooms, desks and any other resource, by the hour, day or month | ✓ | ✓ | ✓ |
| Member and guest rates, credits, add-ons and recurring bookings | ✓ | ✓ | ✓ |
| Public shop for passes and rooms, no account needed | ✓ | ✓ | ✓ |
| Booking rules, approvals and 24-hour windows | ✓ | ✓ | ✓ |
| Members | |||
| Member portal and the Hamlet app on iOS and Android | ✓ | ✓ | ✓ |
| Check-in, invoices and payment in the portal | ✓ | ✓ | ✓ |
| Community hub, channels and direct messages to your team | ✓ | ✓ | ✓ |
| Cancellation requests from the portal | ✓ | ✓ | ✓ |
| Conversations | |||
| Shared inbox for enquiries and support | ✓ | ✓ | ✓ |
| Leads pipeline with sources, email threads, reminders and notes | ✓ | ✓ | ✓ |
| Internal staff messages the member never sees | ✓ | ✓ | ✓ |
| Reporting | |||
| Utilisation, revenue and debtors by site and across the portfolio | ✓ | ✓ | ✓ |
| Staff scoped to their own locations | ✓ | ✓ | ✓ |
| Scheduled email reports and CSV export | ✓ | ✓ | ✓ |
| Integrations | |||
| Xero, Stripe, Worldpay, Google Calendar, SendGrid, Slack, Jotform, Gravity Forms | ✓ | ✓ | ✓ |
| Door access, Wi-Fi and printing when they ship, at no extra platform fee | ✓ | ✓ | ✓ |
| Support and setup | |||
| Email support and Help & Support in the platform | ✓ | ✓ | ✓ |
| Knowledgebase and guides | ✓ | ✓ | ✓ |
| Free simple migration from another platform | ✓ | ✓ | ✓ |
| Enterprise only | |||
| Hamlet Launch Enterprise included | – | – | ✓ |
| Compliance and vendor onboarding support: SIG Lite, MSA, DPA | – | – | ✓ |
Charging by the member, by the gateway and by the transaction is normal in this market. We'd rather charge for locations and leave you to run the place.
How many locations do you run?
Hamlet Plus
A$845 /month
A$595 plus A$250 for your third location.
Unlimited members. No fee per transaction.
The short list of things that aren't in the subscription.
- Hamlet Launch.
- Optional onboarding where we move your data, configure your spaces and train your team. From A$2,000 on Base and A$3,500 on Plus, included on Enterprise. Setting up yourself is free. About Hamlet Launch
- Hamlet Custom.
- Integrations, automations, reports and portal changes built for you, by the team that builds Hamlet. Quoted before anything starts. About Hamlet Custom
- Third-party costs.
- Your payment gateway's processing fees, your Xero subscription, and any hardware or licences from an access-control, Wi-Fi or printing vendor are priced by them. Hamlet doesn't mark them up or take a share.
- Support beyond the standard SLA.
- If you need support commitments beyond the standard SLA, we scope and price that with you. Talk to us
Everything else, every feature, every integration and support, is in the subscription.
Go live in weeks, without your team stopping work.
Every plan comes with the guides, email support and a free migration from your old platform if it is a simple one. Plenty of operators set themselves up from there. If you would rather not, Hamlet Launch is us doing it with you: your data moved, your spaces configured, your team trained, and someone on the phone in the week you go live.
Do it yourself. Included.
- Guides and setup walkthroughs
- Email support while you configure
- A free migration from another platform, where it is a simple one
- Import your own members, plans and bookings
Hamlet Launch. From A$2,000.
- We move your members, plans, invoices and bookings, and clean up what is messy on the way
- We configure your locations, resources, rates and billing rules with you
- We connect Xero and your payment gateway and test a real invoice run
- Training for the people who actually use it, not a handover document
- Someone with you through go-live week
Need something the platform doesn't do yet?
Custom integrations, automations, reports and portal changes, built on your Hamlet by the team that builds Hamlet.
Hamlet is incredibly user-friendly and intuitive. Everything makes sense and is easy to navigate. From a training perspective, it is a breeze to teach our staff how to use it. Having worked with other platforms that felt like you needed a degree to understand, Hamlet is a refreshing change.
Hamlet, in plain figures.
Kept in one place so it stays accurate. Same figures as /llms.txt.
- Founded
- 2018, in Australia
- Operating entity
- Vicinia Pty Ltd (ABN 70 653 966 637), trading as Hamlet
- Markets served
- Australia, New Zealand, United Kingdom and Europe
- Pricing currencies
- AUD, USD, GBP and EUR, billed in your currency
- Space types run
- Coworking, serviced and flexible offices, shared kitchens, health spaces, coliving, co-warehousing, storage and parking
- Data hosting
- Google Cloud, Sydney for AU and NZ, United Kingdom for UK customers
Pricing questions, answered plainly.
- How is Hamlet priced?
- By location, in your currency. Base is one location, Plus is two, and each location after that is priced per site. Everything is included in every plan.
- Do you charge per member?
- No. Add as many members as you like; the price doesn't change. Fair use applies for a single site at unusual scale, and we'd talk to you long before it mattered.
- Are there transaction fees or gateway fees?
- Not from Hamlet. Your gateway's own processing fees apply, and they're yours, not ours.
- Do I have to pay for setup?
- No. Every plan includes the guides, email support and a free simple migration. Hamlet Launch is there if you'd rather we did it with you.
- Is there a contract?
- Monthly plans run on 30 days' notice. Annual plans run for the term, as set out in the Terms of Service.
- What currencies can I be billed in?
- Plan pricing displays in AUD, USD, GBP or EUR, and you can switch currency on this page. Hamlet also bills your own members and tenants in the currency you operate in, with GST or VAT handled.
- Will the price go up?
- Not during your term. We give 30 days' notice of any change, and if a renewal price rises more than 10% you can walk away.
- Where does support run?
- Support is available across full business hours in Australia, New Zealand, the UK and Europe, by email and inside the platform. Included in every plan. We arrange coverage for operators in other regions, including North America.
- What happens if we outgrow a plan?
- Upgrade any time and the change is prorated. No renegotiation, no new contract. Above two locations, Plus continues with a monthly price per extra location. At ten or more we price it with you.
- What if I need something that is not listed?
- Custom development is quoted on scope. Tell us what the space needs and we will price the work.
See what your space would cost to run.
A 30-minute walkthrough with the plan that fits your locations, priced before you commit.