The whole list, in every plan.
Billing, bookings, members, reporting and the integrations between them. Hamlet doesn't sell feature unlocks, so what's below is what you get on every plan.
Memberships and billing
Hamlet runs recurring billing, collection, receipts and Xero updates on the cycle you set. Failed payments retry and overdue reminders go out automatically, leaving your team to check rather than chase.
More on billing- Recurring memberships, dedicated desks, day passes, virtual office memberships and one-off charges
- Cancel or pause a membership and the invoices stop with it, from the date it takes effect
- Card and direct debit through Stripe or Worldpay, receipts sent automatically, saved cards on file
- Failed payments retry on a schedule you set. Overdue reminders go out on a schedule you set. Both are optional and per location
- Xero sync: invoices go to Xero, payments recorded in Xero come back as paid
- One Xero organisation and one merchant account per location, so a group that invoices from more than one company can
- Credit notes, promo codes and fixed-term discounts
- AUD with GST, NZD with GST and GBP with VAT, all live
- GST-inclusive invoices with your ABN on them, set up from day one.
The demo moment operators remember is a cancellation going through and the next invoice simply not existing. That is how the billing is built, rather than a setting someone has to remember.
| Company | Invoice | Amount | Status |
|---|---|---|---|
Kestrel Legal Plus desks × 4 | INV-4812 | $1,980 | Paid |
Otto & Finch Private office 2.04 | INV-4813 | $3,400 | Paid |
Larkspur Design Hot desk × 2 | INV-4819 | $650 | Retry scheduled |
Bright Sparrow Studio Cancelled 28 Aug | — | — | No invoice raised |
Reliable billing, simple to manage, automated.
Bookings
Hamlet handles bookings for rooms, desks and any other resource you list, with live availability and your own rules. Members use their rates and credits, while guests can book and pay without creating an account.
More on bookings- Any resource can be bookable: meeting rooms, desks, day offices, studios, kitchen stations, treatment rooms, equipment
- Separate rates for members and external guests. Free or discounted for members, paid at booking for everyone else
- Meeting room credits and membership credits, with rooms you can exclude from credit use
- Hourly, daily and per-person pricing on the same resource
- Add-ons on a booking: catering, parking, equipment, billed with the booking
- Recurring bookings
- Rules you set: lead times, limits, approvals where you want a human in the loop, and 24-hour booking windows for spaces that run unstaffed
- A public shop for day passes, day offices and rooms, checkout included
- Reminders sent automatically
- Visual floor planUnconfirmed
A meeting room that sells itself at 9pm to someone who has never spoken to your team is the whole argument for the public shop. External bookings need no account and are paid before they're confirmed.
Live availability, your rules, bookable in seconds.
Member portal and app
Members book, pay invoices, check in and message your team through one portal. The same experience is available through the Hamlet app on iOS and Android.
- Live availability and bookings, on web and in the app
- Invoices, upcoming charges and payment in the portal
- Check-in from the app or desktop
- A community hub with channels, announcements, @mentions and reactions
- Direct messages between members and your team, with support requests landing against the member's account
- A site guide with the answers to the questions your front desk gets every day
- A marketplace for the extras you sell: room packages, services, merchandise
- Cancellation requests from the portal, so a member can leave without a phone call and you see it before it bills
- Push notifications in the app
Every self-serve action in the portal is an email your team didn't have to answer. Bookings, invoices, check-in, messages and support all sit in the one place.
One portal, one app, everything a member needs.
Conversation hub
Hamlet gives your team one shared inbox for everything a lead or a member sends. Enquiries move through a pipeline from new to won, support requests land against the member, and email, chat, notes, reminders and quotes sit on the same thread, so nothing lives in someone's personal inbox.
- One inbox for enquiries, support requests and chat, shared across your staff
- A leads pipeline: new, working, tour and trial, follow up, waiting list, won, cold
- The full email thread with each lead or member, kept on their record
- Internal staff messages and @mentions on any thread, never visible to the member
- Reminders, notes and quotes attached to the conversation they belong to
- Lead sources, lost reasons, and a nudge when a lead goes quiet
- Channels for team and community conversations
- Calendar for tours, calls and follow-ups
Hi team, we're a practice of four moving out of the city. Can the virtual office plan handle mail for two entities, and can we add a day pass now and then?
@Dan two entities is fine on VO Plus. Sent the quote, tour pencilled for Tuesday.
One inbox for every enquiry, every member, every stage.
Reporting
Hamlet reports utilisation, revenue, debtors and leads by room, site and portfolio. Teams see the right level of detail, with scheduled reports and CSV export when the numbers need to travel.
- Utilisation, peak against average, by room and by site
- Revenue by site and across the portfolio
- Debtors, including backdated views
- Leads report
- Staff restricted to their assigned locations
- Scheduled email reports
- CSV export
The report your landlord asks for every month is built once, then emails itself. Portfolio roll-ups across sites are standard.
Utilisation, revenue and debtors, by room or portfolio.
Integrations
Hamlet connects the systems that move money, invoices and bookings today. More specialised connections can be handled through Hamlet Custom when the standard set is not enough.
All integrations- Xero. Invoices out, payments back. One organisation per location.
- Stripe and Worldpay. Card and direct debit collection, one merchant per location.
- Google Calendar. Room bookings pushed to Google Calendar.Unconfirmed
- API access for connecting your own systems.Unconfirmed
- Wi-Fi
- Network credentials issued and withdrawn with the membership. We'll name the systems here when they're live.
- Door access
- Grant and revoke door access from a membership, so access follows the plan rather than a spreadsheet. We'll name the systems here when they're live.
- Printing
- Print jobs metered per member and billed on the same invoice. We'll name the systems here when they're live.
Anything with an API can be connected through Hamlet Custom. Explore Hamlet Custom
Xero, Stripe, Worldpay, and more through Hamlet Custom.
The admin runs itself
Hamlet runs the routine work: invoicing, collection, receipts, retries, reminders, confirmations and check-in. Anything that needs judgement reaches your team with the context attached.
- Invoicing, collection and receipts
- Failed-payment retries and overdue reminders, on your schedule
- Booking confirmations and reminders
- Check-in
- Stale-lead nudges
The point isn't fewer people. It's giving the people you have their afternoon back. Everything listed above is live, and anything in preview stays off this page until it isn't.
- 06:00Billing run completeHamlet142 invoices raised · 138 paid · receipts sent
- 06:043 failed payments scheduled to retryHamletTomorrow 06:00 · members told
- 06:10Overdue reminder sentHamletLarkspur Design · INV-4790 · 14 days
- 08:52Priya Anand checked inHamletDesk 14 · from the app
- 09:02Invoices posted to XeroHamlet142 invoices · Fitzroy Commons organisation
- 09:14Guest booking confirmedHamletHarbour Room · 2:00 to 4:00pm · paid $180
- 11:05Needs a decisionWith Dan R.Cancellation request, account and invoices attached
The routine work runs without a person.
Nothing above is an add-on.
Every feature on this page is in Base, Plus and Enterprise. No charge per member, no charge per payment gateway, no cut of what you sell. See pricing
Answered plainly.
A factual paragraph, written to be cited.
Hamlet is a flexible-space management platform for operators, landlords and developers. Founded in Australia in 2018, it runs coworking, private offices, shared kitchens, health spaces and coliving, from a single site to a whole portfolio. Hamlet handles billing, bookings, member experience and reporting, and automates the day-to-day running of a space.
See how Hamlet runs your kind of space.
Pick the space you run and we'll walk through the parts of Hamlet that matter for it.
Last updated September 2026