Contribution from Jessie Glew – Joint MD and COO of WOTSO
As the coworking industry has advanced, so have its needs. Hamlet is a platform that has responded to those needs, streamlining core operations through automation and data centralisation. Hamlet is purpose-built for dynamic and varied requirements unique to the flexspace industry. Hamlet is built for the future.
As WOTSO continues to expand to twenty sites across Australia, it became clear that something had to give regarding the streamlining and unifying of our administrative operations. Once upon a time invoicing, lead management, onboarding and analytics were done on multiple programs and spreadsheets. For us this left too many gaps for margins of error, missed opportunities and revenue loss, not to mention wasted hours.
Our analytics are now in one place, accessible to all. This has led to a greater drive for KPIs and site performance. Our teams are motivated by seeing the results of their efforts in real-time.
In an age where customers expect the autonomy to book themselves, the clever self-service portal has enabled this for our members. Who can now book and pay for services such as meeting rooms and casual passes entirely online at any time of the day – this has taken the flexibility and service WOTSO offers to a new level.
By implementing Hamlet, we have seen fewer billing errors, minimisation of missed opportunities, and improved accounting efficiencies. In addition, minor charges, easily overlooked, such as half-hour meeting room bookings, are now easily tracked and billed.
For WOTSO, using Hamlet has eradicated the need for multiple software subscriptions, not to mention the inefficacies of training staff in numerous programs. Hamlet has everything from CRM systems, analytics, member self-service portal, automated notification, and emails. In addition, it comes with included integrations such as Google, Outlook, Ical, Payment gateway, Xero and Sendgrid and optional interactions such as Slack and PandaDoc.
Hamlet has been built with deep industry insight, enabling flexspace providers to run entire operations from a single touchpoint. It is purpose-built for the dynamic and varied needs of the flexspace industry, reducing costs and repetitive tasks and providing a better experience for teams and customers.