We're here to help
We’re here to help, and we aim to make it as simple as possible!
If you’re looking for additional support when onboarding, check out our Support Packages to make the transition as seamless as possible. We also offer additional integration services if your space already uses or would like to use further integrations that the platform currently supports, fees for these are below. If you have a complex space, or run a number of sites and are looking for a custom solution we can tailor a package for you. Just get in touch with our team.
Browse the below to understand our Support Package inclusions and find the fit that’s right for your space.
$1,200 for 1 location.
We offer a full implementation service. This will ensure your space is expertly set-up on the Hamlet platform and your team is supported with all the training they need.
Each additional location will be charged at $600. For example if you have two locations, the total Implementation Package cost would be $1,800. *Assistance with integrations will be provided if the application is listed as an approved application on the following list:
|2-hours of onboarding calls. Choose how you would like to use these, from the basic steps of set-up, a deep-dive on billing, to a training call for your community managers.|
|Unlimited email support via our help portal queue|
|Access to help documentation|
|5-hrs of support calls to get you through the entire onboarding process|
|Data imports - including members and XERO account details|
|Booking and resources configuration|
|Template customisation - select 6 email templates to set-up|
|Integration assistance for current applications*|
|2-hour staff training call for up to 5 members|
|Contract e-sign set-up|
Hamlet Help Portal
We’re ready to assign and solve your support requests!
Once you’re set-up on the Hamlet platform you can quickly report any bugs, raise a support ticket or send any feedback via the platform.
Steps to raise a support request in Hamlet.
Select the request type, and chose from the below priorities:
- Urgent – Critical issue that is preventing the platform from functioning and you are unable to find a solution to continue operations
- High – An issue that is restricting the use of the platform but it still remains operational
- Normal – Questions on features or functionality and issues that are not time sensitive.
If at any time you cannot access your Hamlet Portal to raise a support ticket send an email to email@example.com with details of your support request.