Premium support
Reliable local support from our experienced team.
We’re here to help and our goal is to make everything as straightforward as possible!
If you need extra support during the onboarding process, our Support Packages are designed to ensure a smooth transition.
Additionally, we provide integration services for spaces that are currently using or are interested in utilising integrations supported by our platform. You can find the fees for these services listed below.
For those managing complex spaces or multiple sites, we offer custom solutions tailored to your unique needs. Feel free to contact our team for more information.
Discover the right Support Package for your space below.
Additional hourly support
Additional phone or video call support: $120/hr
billed in 15-minute increments.
Custom integrations and development services: $185/hr
Implementation Package
Starting from $1,200 for a single location operator.
We offer a full implementation service. This will ensure your space is expertly set-up on the Hamlet platform and your team is supported with all the training they need.
Each additional location will be charged at a volume discounted rate, to be quoted for based on data requirements.
| FEATURES | ||
|---|---|---|
| 2-hours of onboarding calls. Choose how you would like to use these, from the basic steps of set-up, a deep-dive on billing, to a training call for your community managers. | ||
| Unlimited email support via our help portal queue | ||
| Access to help documentation | ||
| 5-hrs of support calls to get you through the entire onboarding process | ||
| Billing configuration | ||
| Data imports - including members and XERO account details | ||
| Booking and resources configuration | ||
| Template customisation - select 6 email templates to set-up | ||
| Integration assistance for current applications* | ||
| 2-hour staff training call for up to 5 members | ||
| Contract e-sign set-up |
Integrations
We are constantly bringing on new integrations that compliment Hamlet and help improve spaces operations.
Review our list of approved integrations and request a quote for integration with your instance of Hamlet.
XERO
Payrix
Stripe
Sendgrid
Website forms
Slack
Jotform
SendGrid Marketing
Inclusive email support from the Hamlet platform.
We’re ready solve your support requests!
Once you’re set-up on the Hamlet platform you can quickly report any bugs, raise a support ticket or send any feedback via the platform. Just look out for the Help & Support link.
If at any time you cannot access your Hamlet Portal to raise a support ticket send an email to support@hamletco.space with details of your support request.
