Premium support

We’re here to help and our goal is to make everything as straightforward as possible!

Reliable local support from our experienced team.

If you need extra support during the onboarding process, our Support Packages are designed to ensure a smooth transition.

Additionally, we provide integration services for spaces that are currently using or are interested in utilising integrations supported by our platform. You can find the fees for these services listed below.

For those managing complex spaces or multiple sites, we offer custom solutions tailored to your unique needs. Feel free to contact our team for more information.

Discover the right Support Package for your space

Additional hourly support

Each one of our subscription packages comes with the following support to ensure you can get up and running as quickly as possible.

If you need further assistance you can purchase the below add ons:

Implementation & Onboarding

Plan	Pricing
Hamlet Base Implementation	$2,000 (one-off)
Hamlet Plus Implementation	$3,500 (one-off)
Hamlet Enterprise Onboarding	From $5,000 (scoped to your needs)

Every implementation includes:

Enterprise onboarding additionally includes:

Ongoing Support

Flexible support tiers designed to match your growth and complexity.

Standard Support

For new and growing flexible workspaces.

$315

/month

(billed annually — save $420 a year)

Included with all plans:

Priority Support

For established operators scaling across multiple sites.

Included with Plus & Enterprise:

Build Partnership

For landlords, asset managers, and multi-site operators with custom requirements.

$2,500

/month

(Enterprise add-on)

Includes everything in Plus, plus:

FEATURES	All Subscriptions	Implementation Package
2-hours of onboarding calls. Choose how you would like to use these, from the basic steps of set-up, a deep-dive on billing, to a training call for your community managers.
Unlimited email support via our help portal queue
Access to help documentation
5-hrs of support calls to get you through the entire onboarding process
Billing configuration
Data imports – including members and XERO account details
Booking and resources configuration
Template customisation – select 6 email templates to set-up
Integration assistance for current applications*
2-hour staff training call for up to 5 members
Contract e-sign set-up

FEATURES

All Subscriptions

Implementation Package

2-hours of onboarding calls. Choose how you would like to use these, from the basic steps of set-up, a deep-dive on billing, to a training call for your community managers.

Unlimited email support via our help portal queue

Access to help documentation

5-hrs of support calls to get you through the entire onboarding process

Billing configuration

Data imports – including members and XERO account details

Booking and resources configuration

Template customisation – select 6 email templates to set-up

Integration assistance for current applications*

2-hour staff training call for up to 5 members

Contract e-sign set-up

Integrations

We are constantly bringing on new integrations that compliment Hamlet and help improve spaces operations.

Review our list of approved integrations and request a quote for integration with your instance of Hamlet.

*Integrations included in standard subscription costs:

Approved integrations that will incur a separate fee:

Inclusive email support from the Hamlet platform.

We’re ready to solve your support requests!

Once you’re set-up on the Hamlet platform you can quickly report any bugs, raise a support ticket or send any feedback via the platform. Just look out for the Help & Support link.

If at any time you cannot access your Hamlet Portal to raise a support ticket send an email to support@hamletco.space with details of your support request.