Empowering Your Users Through Self-Service

It’s essential to keep evolving and finding new ways to empower users and customers in the fast-paced world of technology and innovation.

According to Harvard findings, 81% of clients prefer to take care of issues themselves before contacting live representatives.

Gone are the days when consumers willingly want to “wait on the line whilst a service representative attends to your call”. Consumers want what they want, and they want it now, which is where SaaS (service as a software) comes into the picture. Hamlet helps you say goodbye to operational chaos and hello to a seamless operations and experience platform.

The coworking industry is specific in its dynamic nature. It is a business model with a multitude of elements in constant motion. As a business leader, it’s not just about managing all of the elements—it’s about empowering the user to take control of their own affairs. Imagine a seamless, user-friendly interface that simplifies and enhances your member’s experience. From reserving meeting rooms, securing drop-in day passes, selecting the ideal desk, claiming lockers parking spots, and keeping finances in check. It can all be in your users’ hands, which in turn frees the hands of your team to attend to other matters.

Benefits of self-service for your customer

  1. Convenience
  2. Instant confirmation
  3. Control
  4. Reduced interaction
  5. Time-saving
  6. Transparency
  7. Automation

Benefits of self-service for your organization

  1. Increases efficiency and productivity of the support team.
  2. Provides 24/7 support.
  3. Serves more customers at once.
  4. It is cost-effective.
  5. Enhances the customer experience.
  6. Reduces the burden on support staff.

It’s a win-win!

A central operating system capable of managing your resources, automating your billing,
handling online payments, and connecting your members from a single cloud-based
platform is a win-win. It improves the customer experience while benefiting a business by streamlining operations, creating more time for your team and minimising errors.

Interested in a demo to see how Hamet can help your operations? Get in touch.

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