This Acceptable Use Policy (“AUP”) sets out the rules that apply to use of the Hamlet platform and related services provided by Vicinia Pty Ltd (ABN 70 653 966 637), trading as Hamlet (“Hamlet“, “we“, “us“, “our“).

The AUP is incorporated into the Hamlet Services Agreement. In the event of any inconsistency between the AUP and the Services Agreement, the Services Agreement prevails.

We may update this AUP from time to time in accordance with section 11. Capitalised terms not defined in this AUP have the meanings given in the Services Agreement.

1. Who this AUP applies to

This AUP applies to:

the Customer (the business operator that has entered into a Services Agreement with Hamlet);
the Customer’s users (staff, contractors, administrators, and anyone else accessing the platform under the Customer’s account);
end users (members, guests, visitors, and others who interact with the platform through the Customer’s account, such as via a member portal, mobile app, or booking link).

The Customer is responsible for ensuring that its users and end users comply with this AUP. Breach by any of those persons is treated as breach by the Customer for the purposes of the Services Agreement.

2. Core principles

When using the Hamlet platform, you must:

comply with all applicable laws and regulations;
respect the rights and privacy of others;
use the platform in good faith for its intended purpose;
protect the security and integrity of the platform and other customers’ use of it;
act honestly and transparently in your communications and transactions.

3. Prohibited content

You must not use the Hamlet platform to upload, store, send, process, or transmit any content that:

is unlawful, including content that infringes intellectual property, defames, harasses, or violates privacy or publicity rights;
depicts or facilitates child sexual abuse material (CSAM), or sexualises minors in any form;
promotes, glorifies, or facilitates terrorism, violent extremism, or serious violence;
is hateful, discriminatory, threatening, or harassing toward any individual or group on the basis of any protected characteristic;
is fraudulent, misleading, deceptive, or designed to scam others;
is malicious in nature, including viruses, worms, trojans, ransomware, or other harmful code;
you do not have the right to use, share, or transmit;
is sensitive personal information (as defined in the Privacy Act 1988 (Cth) — including health, biometric, racial, religious, sexual orientation, criminal record, or government identifier information) processed without prior written agreement with Hamlet and appropriate consents.

4. Prohibited activities

You must not use the Hamlet platform to:

4.1 Platform abuse

attempt to gain unauthorised access to any part of the platform, accounts, systems, or data;
interfere with, disrupt, overload, or impair the platform or any other customer’s use of it;
circumvent or attempt to circumvent access controls, usage limits, rate limits, or security measures;
reverse engineer, decompile, disassemble, or attempt to derive the source code of the platform, except to the extent expressly permitted by law;
scrape, crawl, or harvest data from the platform other than through APIs we have made available for that purpose, and within their published terms and limits;
conduct security testing, penetration testing, vulnerability scanning, or red-team exercises against the platform without our prior written permission;
introduce malicious code, automated agents, or scripts that interfere with the platform’s normal operation;
impersonate Hamlet, our staff, or any other person or entity;
misrepresent your affiliation with Hamlet or any other person or entity.

4.2 Account abuse

create or use accounts for fraudulent or deceptive purposes;
share login credentials in a way that exceeds the number of users permitted under your Order Form;
use the platform for the benefit of another business not party to the Services Agreement, except as expressly permitted;
resell, sublicense, or commercially exploit access to the platform without our prior written approval.

4.3 Commercial abuse

use the platform to compete with Hamlet or to develop a competing product or service, including by using it for benchmarking, training of competing AI models, or competitive intelligence;
use the platform in a way intended to evade fees, overage charges, or usage limits.

5. Communications and anti-spam

When you use the platform to send emails, SMS, push notifications, or other communications to your members, guests, staff, or other recipients, you must:

comply with the Spam Act 2003 (Cth) and equivalent laws in any other jurisdiction where you send communications (including CAN-SPAM in the United States and the GDPR / ePrivacy regime in the EU/UK);
only send commercial electronic messages where you have consent (express or inferred) from the recipient;
accurately identify yourself as the sender;
include a functional unsubscribe mechanism in marketing communications and honour unsubscribe requests promptly;
not send messages that are unsolicited, deceptive, or designed to defraud;
not use the platform to send phishing messages, scams, or social engineering attacks;
not use the platform to send bulk unsolicited messages to people who have no existing relationship with you;
maintain reasonable hygiene of your contact lists, including removing bounced addresses and respecting opt-outs.

Hamlet may apply technical limits, throttling, or additional verification to communications activity at any time to protect platform deliverability, security, and other customers.

6. Privacy and data handling

When you use the platform to collect, store, or process personal information about your members, guests, staff, or others, you must:

comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and any other applicable privacy laws (including the GDPR / UK GDPR where relevant);
have a lawful basis for collecting and processing personal information, including appropriate consents;
maintain your own privacy policy that accurately describes how you collect, use, and disclose personal information;
respond to requests from individuals to access, correct, or delete their personal information, in accordance with applicable law;
not use the platform for unlawful surveillance, stalking, harassment, or unauthorised tracking of individuals;
not sell or disclose personal information collected through the platform in ways that breach your privacy obligations.

Where Hamlet acts as a service provider to you in processing personal information, our respective obligations are set out in the Services Agreement and (where applicable) a Data Processing Addendum.

7. AI features

When using any AI-assisted features of the Hamlet platform (such as recommendations, automated communications, summarisation, or workflow automation), you must not:

use AI features to generate, distribute, or facilitate unlawful, deceptive, or harmful content;
rely on AI-generated outputs for material operational, financial, legal, regulatory, or customer-affecting decisions without appropriate human review;
attempt to extract, reverse engineer, or replicate the underlying AI models or training data;
use AI features to make automated decisions that have significant effects on individuals (for example, decisions about membership, access, or financial obligations) without informing those individuals and providing for human review on request;
use AI features to generate content that impersonates real people, creates deepfakes, or otherwise misrepresents identity without lawful basis and clear disclosure;
use AI features in ways that breach applicable AI-specific laws or regulations, as they come into force.

8. High-risk and prohibited uses

The Hamlet platform is designed for managing flexible workspaces, coworking, hospitality, and related shared-space environments. It is not designed, certified, or intended for use in:

life-safety, medical, or clinical decision-making contexts;
critical infrastructure or safety-critical control systems;
transport, aviation, or other safety-of-life applications;
weapons systems, military operations, or sanctioned activities;
high-stakes automated decisions about employment, credit, insurance, housing, or essential services, where such decisions could materially harm individuals.

You must not use the platform in any of these contexts without our prior written agreement.

You must also not use the platform to:

facilitate human trafficking, modern slavery, forced labour, or the exploitation of vulnerable persons;
discriminate against members, guests, staff, or other individuals in violation of anti-discrimination laws;
evade lawful authority, sanctions, or export controls.

9. Reporting violations

If you become aware of any conduct that may breach this AUP — whether by another customer, a user, an end user, or a third party — please report it to us promptly at:

abuse@hamletco.space

When reporting, please include:

the nature of the suspected breach;
any relevant accounts, content, or activity;
when and how you became aware of it;
your contact details, so we can follow up if needed.

We will assess reports in good faith and may take action under section 10. We will treat the identity of reporters confidentially where reasonably possible, except as required by law.

10. Enforcement

10.1 Investigation

We may investigate suspected breaches of this AUP, including by reviewing relevant account activity, content, and logs, in accordance with the Services Agreement and the Privacy Policy.

10.2 Action we may take

Where we reasonably believe this AUP has been breached, we may take any one or more of the following actions, proportionate to the seriousness of the breach:

contact the Customer to discuss the issue and request remediation;
require removal of offending content;
restrict, throttle, or disable specific features (such as outbound communications);
suspend or disable individual user accounts;
suspend the Customer’s access to the platform in accordance with the Services Agreement;
terminate the Services Agreement for material breach in accordance with its terms;
preserve evidence relating to suspected unlawful activity;
report suspected unlawful activity to law enforcement or other authorities, where required or appropriate.

10.3 Urgent action

Where a breach poses an immediate risk to the platform, other customers, end users, or third parties (for example, ongoing malicious activity or an active security incident), we may take immediate action — including suspension without prior notice — to mitigate the risk. We will notify the Customer as soon as reasonably practicable afterwards.

10.4 Cooperation with law enforcement

We will cooperate with lawful requests from law enforcement, regulators, and courts in accordance with applicable law and our Privacy Policy.

11. Updates to this AUP

We may update this AUP from time to time to reflect:

changes in our services or platform;
emerging threats or misuse patterns;
changes in law or regulatory expectations;
best practices for trust and safety on shared platforms.

Material changes will be notified to the Customer in accordance with the Services Agreement. The current version of the AUP will always be available at hamletco.space/acceptable-use, with the “Last Updated” date shown above.

12. Contact

Questions about this AUP can be sent to:

Vicinia Pty Ltd trading as Hamlet ABN 70 653 966 637 Australia

Abuse reports: abuse@hamletco.space
Legal notices: legal@hamletco.space
General contact: hello@hamletco.space
Website: https://hamletco.space

Plain-English Summary (Non-Binding)

This summary is for convenience only. The full AUP above is what binds.

Use Hamlet for what it’s built for — running flexible workspaces and similar shared spaces.
Follow the law. Don’t use the platform for anything illegal, deceptive, harmful, or hateful.
Don’t break or abuse the platform — no hacking, no scraping outside our APIs, no security testing without permission.
If you send emails, SMS, or other comms through Hamlet, follow the Spam Act and get consent. Don’t send junk.
Handle personal info properly — have a privacy policy, have a lawful basis, honour individual rights.
AI features are tools, not decision-makers. Keep a human in the loop for anything that matters.
Don’t use Hamlet for high-stakes contexts (life safety, critical infrastructure, etc.) without a chat with us first.
If something looks dodgy, report it to abuse@hamletco.space.
If you breach this AUP, we may step in — proportionate to what’s going on. Serious breaches can lead to suspension or termination under the Services Agreement.