# Hamlet Knowledge Base – Admin Support Edition

## Welcome to Hamlet

**For questions about:**
- What is Hamlet?
- Who is Hamlet for?
- How can Hamlet help manage a coworking space?

Welcome to **Hamlet** – a workspace operations platform designed for flexible and coworking spaces. Hamlet helps operators streamline bookings, automate billing, manage members, and deliver exceptional member experiences. Whether you run a single site or manage multiple locations, Hamlet brings all of your operations into one intuitive system.

**Links:**
- [https://hamletco.space](https://hamletco.space)

**Suggested follow-ups:**
- Would you like a demo of Hamlet features?
- Are you looking for help setting up a location? 

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## Background & Rationale

**For questions about:**
- Why was Hamlet created?
- What problem does Hamlet solve?

Hamlet was born from real-world experience working in and for flexible workspaces. As operators struggled with fragmented tools and time-consuming processes, Hamlet emerged as an **AI-first solution** to automate and unify space management – from billing to bookings and beyond.

**Suggested follow-ups:**
- Would you like to know more about Hamlet’s story?
- Interested in how Hamlet compares to other platforms?

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## Core Features Overview

**For questions about:**
- What does Hamlet include?
- What tools do I get with Hamlet?

**Core modules include:**
- Membership management
- Lead management & CRM
- Desk and Meeting room booking management and scheduling  
- Automated recurring and one-off billing  
- Automated Invoicing with 2-way Xero integration  
- User portal for members to self serve
- Multi-site management  
- Automations and workflows  
- Reporting and analytics dashboards  

**Links:**
- [https://hamletco.space/features](https://hamletco.space/features)

**Suggested follow-ups:**
- Would you like a detailed guide to the features?
- Need help using a specific module?

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## Memberships & CRM

**For questions about:**
- How do I manage members in Hamlet?
- Can I set up memberships and assign plans?

You can create flexible membership types (e.g., Hot Desk, Dedicated Desk, Office Suite) and assign them to members or companies. Manage billing frequency, usage limits, credits, and activity all in one Platform.

**Suggested follow-ups:**
- Would you like to create your first membership plan?
- Need help importing members?

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## Billing & Invoicing

**For questions about:**
- How does billing work in Hamlet?
- Can Hamlet generate and send invoices?

Hamlet automates recurring and ad hoc billing. Invoices are generated from memberships, passes, and bookings. Xero integration is supported. You can also apply discounts, taxes, and credit notes.

**Links:**
- [https://hamletco.space/features#billing](https://hamletco.space/features#billing)

**Suggested follow-ups:**
- Need help setting up invoice templates?
- Want to connect Hamlet to Xero?

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## Bookings & Resource Management

**For questions about:**
- How do members book meeting rooms?
- Can I set up bookable spaces?

Spaces can be configured with availability rules, credits, booking limits, and linked to calendar systems. Admins manage the system, while members self-serve via the portal.

**Suggested follow-ups:**
- Want to restrict room access by plan?
- Need help adding a new room?

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## User Portal & Member Experience

**For questions about:**
- What can members do in the portal?
- Can members view bookings and invoices?

The member portal enables booking, invoice access, payment updates, and community interaction. It enhances transparency and reduces manual admin.

**Suggested follow-ups:**
- Want to customise your portal look and feel?
- Need help onboarding members?

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## Support & Escalation

**For questions about:**
- What if I need help using Hamlet?
- Where do I go for technical support?

Hamlet offers Australian-based support via email, live chat, and phone. If something goes wrong or you're stuck, the team is here to help.

**Links:**
- [mailto:support@hamletco.space](mailto:support@hamletco.space)

**Suggested follow-ups:**
- Would you like to create a support ticket?
- Need urgent help from a real person?